Our customers and partners feedbacks are essential
Their testimonies allow us to improve our solutions and relationships
« The technical support for Bouygues Telecom Mobile customers can be accessed either by phone or via an Internet portal. In order to guarantee a high level of quality concerning our call center access, Bouygues Telecom relies on QualiStream’s dedicated Call Center monitoring solution.
This solution is generating around 400 test calls daily. Each failed call generates an alarm sent by email with timestamped errors and recorded audio message joined. Being able to listen to recorded audio stream isolates the type of encountered errors : these elements help detecting rapidly a potential incident and provide to our experts with factual elements for its treatment and resolution.
Qualistream skills and its strong adaptation capacity allowed answering to Bouygues Telecom’s need. Up and running since several months, this solution has proved its accuracy and its stability. »
Laurent F., Market Campany Director / Operations Director
See the customer case Bouygues Telecom :
“QualiSip offers allows to our free unified communication solution XiVO to adapt itself to our customers’ needs about benchmarks and stress tests.”
Laurent D., Avencall Associate Director, Voice & Calls Center