You have a problem about your connected services connected and try to solve it ?
- Reproduce the problem, locate it with certainty, correct it rapidly and monitor its resolution
- Objective : Return to initial situation
- Voice problem on a network with a softphone
- Not possible to identify the problem source (softphone, post, LAN)
Realise a process with dichotomy puting QualiStream Engine HID robots on different types of :
- Terminals (T1 /T2)
- Location (LAN / WAN)
- Uses (Softphone 1 / Softphone 2)
In this case the solution is base on 3 products :
Definition of scenarii and campaign
Realisation of 4 call scenarii
on different posts / softs (T1 S1, T1 S2, T2 S1, T2 S2,)
Creation of call campaign
1. Identification of degraded MOS Voice
2. Problem location
In this case, tests were deteriorated in few cases (L T2 S1 / L T2 S2/ W T2 S2 in a lesser extent)
- So, problem is linked to T2 post
After investigation, T2 post wasn’t enough powerful in case of network load.
- Connexions improvement at T2 posts on LAN
Quick location of problem
Thanks to the simple scripting and to QualiStream Engine distribution, it has been possible to identify rapidly the problem without changing configuration.